• Refund policy

Refund policy

Return and refund policy


We want you to feel confident shopping with us. If for any reason you are not satisfied with a product purchased exclusively from our website, we’re here to help.

Returns

  • You may request a return within 7 days from the date of purchase.

  • To initiate a return, please contact our Customer Support team on +971 54 996 5237 (WhatsApp).

  • Products must be returned unused, unopened, sealed, and in their original condition.

  • The product must be returned in its complete original packaging, along with any accessories or promotional gifts received.

  • Products that are opened, used, damaged, or tampered with are not eligible for return.

Refunds

  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed to the original mode of payment.

  • Refunds are typically completed within 7–10 working days, depending on your bank or payment provider.

  • Shipping charges (if any) are non-refundable, unless the return is due to an error on our part.

Non-Returnable Items

  • Products purchased during sales, promotions, or special offers may not be eligible for return unless stated otherwise.

  • Items that have been opened or used cannot be returned for hygiene and safety reasons.

Additional Information

  • Returns are accepted only for products purchased directly from our website.

  • We reserve the right to refuse returns that do not meet the above conditions.

If you have any questions or need assistance, please reach out to us on WhatsApp at +971 54 996 5237. We’re always happy to help.