• Shipping policy

Shipping policy

Shipping Policy

We aim to deliver your orders quickly and safely through our trusted local delivery partners across the UAE.

Shipping Coverage

  • We currently ship within the UAE only.

  • Orders are delivered using reliable third-party courier partners (such as local express delivery services).

Processing Time

  • Orders are processed within 1–2 working days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

  • Standard delivery timelines are 2–5 working days, depending on your location.

  • Delivery times are estimates and may vary due to weather, holidays, or courier delays.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • Any promotional free-shipping offers will be clearly mentioned on the website.

Order Tracking

  • Once your order is dispatched, you may receive tracking or delivery updates directly from the courier partner.

Delivery Issues

  • Please ensure your shipping address and contact details are accurate at checkout.

  • We are not responsible for delays caused by incorrect addresses, unavailability of the recipient, or courier-related issues beyond our control.

Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with clear photos and order details so we can assist you promptly.

Contact Us

For any shipping-related questions or assistance, please reach out to our Customer Support team via WhatsApp or the contact details provided on our website.